Terms and Conditions with Customer Information

The Terms and Conditions were last updated on April 25, 2025.

 

 

1. Introduction

These Terms and Conditions apply to this website and to transactions related to our products and services. You may also be bound by additional agreements related to your relationship with us or to products or services you receive from us. In the event that provisions of the additional agreements conflict with the provisions of these Terms, the provisions of the additional agreements shall take precedence.

2. Binding Agreement

By registering, accessing, or otherwise using this website, you hereby agree to be bound by the Terms and Conditions set forth below. The mere use of this website implies your knowledge and acceptance of these Terms and Conditions. In certain cases, we may also ask you to provide explicit consent.

3. Electronic Communication

By using this website or communicating with us electronically, you agree and acknowledge that we may communicate with you electronically on our website or send you an email, and you agree that all agreements, notices, disclosures, and other communications we send to you electronically will satisfy any legal requirements, including but not limited to the requirement that such communications be in writing.

4. Intellectual Property

We or our licensors own and control all copyright and other intellectual property rights on the website, as well as the data, information, and other resources displayed on or accessible through the website.

4.1 All rights reserved

Unless otherwise stated for specific content, no license or other rights under copyright, trademark, patent, or other intellectual property rights are granted to you. This means that you may not use, copy, reproduce, perform, display, distribute, embed in an electronic medium, modify, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form without our prior written consent, except and only to the extent that such use is expressly permitted by mandatory law (such as the right to quote).

5. Newsletter

Notwithstanding the above, you may forward our newsletter in electronic form to others who may be interested in visiting our website.

6. Third-Party Ownership

Our website may contain hyperlinks or references to third-party websites. We do not monitor or review the content of third-party websites linked to from this site. Products or services offered by third-party websites are subject to the terms and conditions of those third parties. Opinions or materials expressed on these websites are not necessarily shared or endorsed by us.

We are not responsible for the privacy practices or content of these websites. You bear all risks associated with the use of these websites and any related third-party services. We accept no responsibility for any loss or damage of any kind resulting from your disclosure of personal data to third parties.

7. Responsible Use

By visiting our website, you agree to use it only for the purposes intended and permitted by these Terms, any additional agreements with us, as well as applicable laws, regulations, and generally accepted online practices and industry guidelines. You may not use our website or services to use, post, or distribute material that consists of malicious computer software (or is linked to such software). You may not use the data collected on our website for direct marketing activities, nor engage in systematic or automated data collection activities on or in relation to our website.

Participation in activities that may cause damage to the website or disrupt its performance, availability, or accessibility is strictly prohibited.

8. Registration

You can register for an account on our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of your passwords and account information and agree not to share your passwords, account information, or secure access to our website or services with others. You may not allow anyone else to use your account to access the website, as you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.

After the termination of the account, you may not create a new account without our permission.

9. Refund and Return Policy

9.1 Right of Withdrawal

You have the right to withdraw from this contract within 12 hours without providing any reason.

The withdrawal period expires 12 hours after the conclusion of the contract.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract through a clear statement (e.g., a letter sent by post, fax, or email). Our contact details are provided below.

If you choose this option, we will promptly send you an acknowledgment of receipt of such withdrawal on a durable medium (e.g., by email).

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period expires.

9.2 Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for the additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any case no later than 12 hours from the day we are informed of your decision to withdraw from this contract. We will make this reimbursement using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. In any case, no fees will be charged for this reimbursement.

If you have begun the performance of the contract during the withdrawal period, you will pay us an amount in proportion to the services rendered until you have informed us of your withdrawal from this contract, compared to the full performance of the contract.

Please note that there are certain legal exceptions to the right of withdrawal, and some items may therefore not be returned or exchanged. We will inform you if this applies to your specific case.

10. Submission of Ideas

Do not submit any ideas, inventions, works of authorship, or other information that may be considered your intellectual property and that you wish to present to us, unless we have previously signed an intellectual property or confidentiality agreement. If you provide us with such information without a written agreement, you grant us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, modify, publish, translate, and distribute your content in existing or future media.

11. Termination of Use

We may, at our sole discretion, modify or discontinue access to the website or any service on it, either temporarily or permanently, at any time. You agree that we shall not be liable to you or any third party for such modifications, suspensions, or interruptions of your access to or use of the website or any content you may have shared on the website. You have no right to compensation or any other payment, even if certain features, settings, and/or content you have contributed to or relied upon are permanently lost. You may not circumvent or attempt to circumvent any access restrictions on our website.

12. Warranties and Liability

Nothing in this section shall limit or exclude any legally implied warranty whose limitation or exclusion would be unlawful. This website and all its content are provided "as is" and "as available" and may contain inaccuracies or typographical errors. We expressly disclaim any express or implied warranties of any kind regarding the availability, accuracy, or completeness of the content. We make no warranty that:

 

• This website or our products or services will meet your requirements.
• This website will be uninterrupted, timely, secure, or error-free;
• The quality of any products or services you have purchased or received through this website meets your expectations.

 

Nothing on this website constitutes legal, financial, or medical advice of any kind or is intended to do so. If you require advice, you should consult an appropriate professional.

The following provisions of this section apply to the maximum extent permitted by law and do not limit or exclude our liability in relation to matters that would be unlawful or illegal for us to limit or exclude. In no event shall we be liable for direct or indirect damages (including loss of profit or revenue, loss or damage of data, software, or databases, or loss or damage to property or data) incurred by you or third parties arising from your access to or use of our website.

Unless otherwise expressly stated in an additional agreement, our liability to you shall be limited to the total amount you paid to us for purchasing such products or services or using the website, for all damages arising from or in connection with the website or products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether contractual, equitable, negligence, willful misconduct, tort, or otherwise). This limitation applies to all your claims, actions, and causes of action of any kind and nature.

13. Privacy

In order to access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that all information you provide will always be accurate, correct, and up to date.

We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited emails. Any emails we send to you will be related solely to the provision of agreed products or services.

We have developed a policy to address any privacy concerns. You can find more information in our Privacy Policy

14. Accessibility

We are committed to making the content we provide accessible to individuals with disabilities. If you have a disability or impairment and are unable to access a part of our website due to this, we ask that you send us a notice with a detailed description of the issue you encountered. If the issue is easily identifiable and solvable using industry-standard information technology tools and techniques, we will resolve it promptly.

15. Export Restrictions / Compliance with Laws

Access to the website from regions or countries where the content or purchase of the products or services sold on the website is illegal is prohibited. You may not use this website in violation of the export laws and regulations of Austria/United Kingdom and the European Union.

16. Affiliate Marketing

Through this website, we may engage in affiliate marketing, where we earn a percentage or commission from the sale of services or products on or through this website. We may also accept sponsorships or other forms of advertising compensation from companies. This disclosure is intended to comply with legal requirements related to marketing and advertising that may apply, such as the rules of the U.S. Federal Trade Commission.

17. Assignment

Without our prior written consent, you may not assign, transfer, or otherwise dispose of your rights and/or obligations under these Terms and Conditions, in whole or in part, to any third party. Any purported assignment in violation of this section shall be null and void.

18. Violations of These Terms and Conditions

Notwithstanding our other rights under these Terms and Conditions, we may take actions we deem appropriate to address any violation of these Terms, including temporarily or permanently blocking your access to the website, contacting your Internet service provider to request that your access to the website be blocked, and/or taking legal action against you.

19. Indemnity

You agree to indemnify, defend, and hold us harmless from any claims, liabilities, damages, losses, and costs arising from your violation of these Terms and Conditions and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for any damages, losses, costs, and expenses related to or arising from such claims.

20. Waiver

The failure to enforce any provision of these Terms and Conditions or an agreement, or the failure to exercise an option to terminate, shall not be deemed a waiver of such provisions and shall not affect the validity of these Terms and Conditions or any agreement or part thereof, nor the right thereafter to enforce each individual provision.

21. Language

These Terms and Conditions shall be interpreted and construed exclusively in German. All communications and correspondences will be conducted solely in this language.

22. Entire Agreement

These Terms and Conditions, together with our Privacy Policy the entire agreement between you and Viva Hormona by Eva-Maria Haag Ldt regarding your use of this website.

23. Updates to These Terms and Conditions

We may update these Terms and Conditions from time to time. You are required to regularly check these Terms and Conditions for any changes or updates. The date provided at the beginning of these Terms and Conditions is the last revision date. Changes to these Terms and Conditions will become effective once they are posted on this website. Your continued use of this website after the posting of changes or updates will be considered as your acceptance of and agreement to comply with these Terms and Conditions.

24. Choice of Law and Jurisdiction

These Terms and Conditions are governed by the laws of Austria/United Kingdom/European Union. For any disputes related to these Terms and Conditions, the courts of Austria/United Kingdom/European Union shall have jurisdiction. If any part or provision of these Terms and Conditions is found to be invalid and/or unenforceable by a court or other authority under applicable law, such part or provision will be modified, deleted, and/or enforced to the maximum extent permissible in order to fulfill the intent of these Terms and Conditions. The remaining provisions shall remain unaffected.

25. Contact Information

This website is owned and operated by Viva Hormona by Eva-Maria Haag Ldt.